About Our Hospital
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Where is your clinic located?
We are conveniently located on outer Washington Street (Route 11) on the south side of Watertown. Parking is available in the front and south side of the hospital, in front…
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What are your hours of operation?
Our regular business hours are Monday through Friday from 8:00 a.m.– 6:30 p.m. Saturday we are open from 8:00 a.m. until 1:00 p.m. Please call 315-788-1711 to book a convenient…
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What do I do in the case of an emergency and your clinic isn’t open?
In an EMERGENCY (after hours), call 315-788-1711. You will reach Guardian Vets, where you will talk to a Customer Service Representative and a Licensed Veterinary Technician. Depending on the severity…
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Do you offer any payment plans?
Unfortunately, we do NOT offer any payment plans at this time. We request that you pay for services provided at the time of your pet’s visit. If you have any…
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What forms of payment do you accept?
We can accept any of the following payment methods: Cash Personal checks Visa MasterCard Discover Care Credit We also accept most pet insurance plans.
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What’s the best way to schedule an appointment?
Please call 315-788-1711 to book a convenient appointment time.
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Why can’t my pet see the same veterinarian/veterinary technician each time we visit?
We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…
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What vaccinations are required for boarding?
We, and most kennels, require that dogs be vaccinated against rabies, distemper, parvovirus, and Bordetella (kennel cough) and that cats be vaccinated against rabies and panleukopenia (feline distemper). Some facilities…
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If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?
Unfortunately, we can’t offer refunds for the veterinary care that we have provided to your pet. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not…
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What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?
Your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain…
