Customer Service Representative

Job Description:

We are currently looking for a full time Customer Service Representative (CSR) for the morning shift (7:30am – 4pm). We are looking for a team-player who is passionate about their career and works well in in a goal-oriented team. Working well in a fast-paced, friendly environment is a must. The CSR provides the first impression to the clients and patients. The ideal candidate should have proven customer service experience, strong communication skills, and the ability to handle all situations with a professional demeanor. Additionally, the ideal candidate will be detail-oriented, and able to multitask effectively. One year of veterinary or office experience is strongly preferred, as the position can be fast-paced. Hours will include rotating Saturdays and will require flexibility.

We also want to ensure we hire someone who believes in our mission statement and values. This enables both the Hospital and our staff to enjoy working together and strive towards our collective goals.

Missions Statement: The mission of this hospital is to fulfill the needs of our clients by providing quality veterinary health services through a responsive, professional staff with emphasis on individual attention and commitment to caring for our clients’ animals.

Values: Respect, Integrity, Caring, Resilient, Loyal, Reliable

Responsibilities & Duties:

Opening and closing the Practice, answering multiple phone calls, scheduling appointments, checking-in clients, checking-out clients, processing payment, and taking messages for our Doctors & Licensed Technicians.